Success stories

To increase the effectiveness of the MAIL –IN Project we re-developed the existing database to include more concrete data. This allowed us to develop a strategic plan to mail people. Also, the enthusiasm, motivation and commitment of our employees, allowed us to exceed the target set, surpassed the effectiveness by 27%.

As the Door 2 Door Collection is a very important service for our customers, we took on the task of re-organizing not only the geographical movement program for employees, but also improving the monitoring system to join forces with the area call center. Thus, our collection efficiency increased from 40% to 70% and the formalization of procedures for the sale of subscriptions to La Nacion, passed from 55% to 78%. Weperiodically review results in order to optimize the services and meet the needs of our customers.

The sales area began as a small project, which eventually became a necessity for companies to which we serve, including pension operators, who have been placed an average of 1,000 transactions per month. According to the contacts made were achieved average delivery coordination and formalization bank transaction over 85%. “It’s a commitment we bring to any project large or small…….give us an opportunity to  become an external sales channel.”